PRIVACY POLICY

Page Title: Privacy Policy

Last Updated: [Insert Date]

Introduction

Terra Drive Safari (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. This policy is in accordance with the Law on the Protection of Personal Data and Privacy in Rwanda (Law No. 058/2021 of 13/10/2021).

Information We Collect

We collect personal information that you provide directly to us, including:

Identity Information: Full name, date of birth, nationality. Contact Information: Email address, phone number, physical address. Travel Document Information: Passport number, driver’s license number and details — required for vehicle rental and safari bookings. Payment Information: Credit or debit card details, processed securely through our payment provider. We do not store full card details on our systems. Communication Data: Records of your correspondence with us via phone, email, or our website contact form.

We may also collect limited non-personal data about your use of our website, such as browser type, pages visited, and time spent on the site, through standard web analytics tools.

How We Use Your Information

We use your personal information for the following purposes:

To process and confirm your car rental or safari booking. To communicate with you regarding your reservation, including confirmations, updates, and reminders. To comply with legal and regulatory requirements, including identity verification and permit procurement. To respond to your enquiries and provide customer support. To send you relevant information about our services, where you have given your consent to receive such communications.

Legal Basis for Processing

We process your personal data on the following legal grounds: the performance of a contract (your booking with us); compliance with a legal obligation; and, where applicable, your explicit consent.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third parties only where necessary to deliver our services, including:

Rwanda Development Board (RDB) for permit procurement. Accommodation and park entry partners where included in your safari package. Payment processing providers for secure transaction handling.

All third parties with whom we share data are required to handle it in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking records are typically retained for [e.g., five years] following the completion of your booking.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Under Rwandan data protection law, you have the following rights regarding your personal data:

The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request deletion of your personal data, subject to legal retention obligations. The right to withdraw consent at any time, where processing is based on consent. The right to lodge a complaint with the relevant data protection authority in Rwanda.

To exercise any of these rights, please contact us at info@terradrivesafari.com.

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact

For any privacy-related questions or requests, please contact: Terra Drive Safari Email: info@terradrivesafari.com Phone: +250 XXX XXX XXX Address: [Insert Physical Address], Kigali, Rwanda